Account Manager Fintech/Fx/Crypto (Kuala Lumpur)

Opportunity working with Award Winning International Broker in Kuala Lumpur Malaysia.

You will be responsible in:
End to end client's retention experience, churn performance and increase lifetime value of Indonesia market.

Understand entire customer lifetime journey and partner lifetime journey and Work closely with other teams in commercial to provide coherent customer experience across customer's lifetime journey

Adhere compliance and risk guideline while making sure excellent customer experience

Managing productivity by;
- proactively touching all customer segmentations in strategic way to maximise entire customer portfolio.
- improving outbound call quality by having excellent knowledge of product, industry and competitors in the market

Nurturing new and existing clients by;
- increasing client lifetime value by providing most adequate offer to customers
- reactivating the dormant customers in the market
- actively working with marketing department to develop effective marketing campaign to decrease churn rate and to increase customer lifetime value
- taking care of Client complaints in accordance with established internal policies and deliver compliance approved responses to clients when requested
- working closely with all internal stakeholders to improve lifetime customer experience

Job Requirements;
- Min Bachelor's Degree and above
- Min 3 years of working experience in client fronting and business development in Fintech/FX/Crypto/Banking
- Good track record in sales development and client management
- Must be willing to relocate to Malaysia (Employment visa is sponsored by company)

**Salary**: Rp14,500,000 - Rp18,500,000 per month

Application Question(s):

- Are you open to relocate to Kuala Lumpur, Malaysia (YES/NO)
- Have completed Bachelor Degree? (YES/NO)
- Do you have experience working in Fintech/FX/Crypto/Banking industry? (Please elaborate your answer)

**Experience**:

- Account Management/Sales: 3 years (preferred)

**Language**:

- English (required)