Account Manager

About The Role Account Manager will manage a smaller number of higher-revenue higher-growth SMB merchants. In some districts, AM may be managing AEs. Main responsibility is to ensure that the merchants keep growing in order to achieve the target.
\n What You Will DoCreate sales & journey plan achieve his/her own target in areas like product mix, sales volume, market shares for his/her territoryEngage merchants within his/her territory to keep them active in Gojek ecosystem & to increase revenue for the companyProvide advice & offer solution to the merchants in his/her territory based on data so that the merchants can grow Create regular reports on what's happening in his/her respective territory and his/her team's territoryKnow when to escalate & ask help from ASM for bigger issues(For AMs with team) Lead and manage his/her team: 1. Review team performance and take corrective actions to achieve target; 2. Cascade & execute strategy from DSM to the team; 3. Coach & groom leadership skills to his/her team; 4. Support AEs in his/her team to problem solve issues happening in their territories, especially issues happening at key/critical merchantsAny other assigned task related to Sales motionHandling objection and complain handling What You Will NeedHaving at least 3 years relevant experiences Preferably has spent significant time (>1 year) in representative area and has strong network and knowledge about the regionHas existing relationship or able to bridge, develop and maintain good relationship with key partnerStrong business sense and have good understanding of the markets, customers, and competitorsFact-based / number-oriented individual, who is comfortable working under pressure in a fast-paced and ambiguous environment
\nAbout The Team Account Manager (AM) will work as a team within a certain district and closely collaborate with the Merchant Engagement and Sales Support team. Ideally, an AM regularly visits assigned merchants to see what really happened on the ground as well as providing necessary advice to them in increasing transaction overtime.