Aftermarket Support Manager
Division Weir Minerals
Location
Hybrid
Purpose of Role:
- Our business operates in a dynamic and rapidly growing minerals market in Indonesia. As customer expectations rise, there is a growing demand for comprehensive aftermarket support services that extend beyond the initial sales. These services play a crucial role in ensuring customer satisfaction, driving repeat business, and cultivating positive brand perception._
- We recognize the imperative need to open a dedicated Aftermarket Support Manager position in country as part of our strategic efforts to enhance our aftermarket support in Indonesia. The role is rooted to our commitment in delivering outstanding customer experiences, maintaining a competitive edge, and maximizing revenue opportunities._
- This role on will cater to the evolving needs of our growing customer base, creating an integrated product solution, and reinforce our customer-centric based approach to our overall success in the Indonesia market._
Why choose Weir:
Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It's a big challenge - but it is exciting.
An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.
Feel empowered to be yourself and belong Weir is a welcoming, inclusive place, where each individual's contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.
Key Responsibilities:
- Focus Area: Responsible in business development, marketing and sales strategies for Aftermarket support segment in conjunction with the Regional Service Manager Asia, Country Manager Indonesia, Service Centre Manager Jakarta and Area Manager(s) Indonesia.
- Focus Area: Develop and achieve growth in aftermarket retention strategies that cascade down into site specific objectives customized to individual customers' needs.
- Focus Area: Act as driving force behind transforming innovative ideas into actionable plans, ensuring seamless coordination, and producing winning aftermarket support proposals.
- Focus Area: Generate comprehensive detailed focus on measurement of TOC "Total Ownership Costs", whereby improvement initiative, savings and trial proposals are to be presented based on a commercially justifiable business case to improve the customer's TOC.
- Focus Area: Lead the end-to-end proposal development for aftermarket support, collaborate with technical and business teams to gather project information, technical details, and scope requirements, ensuring all deadlines and quality standards are met.
- Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.
Promote and live by Weir Values.
Measurements:
Aftermarket support Input and Output
Growth targets
Market share
Job Knowledge/Education and Qualifications:
- Minimum of two (2) years of experience in a sales/marketing/business development role within the minerals processing industry or similar and managing multiple products and services.- Bachelor's degree in engineering stream as minimum,10 years hands on experience in mining industry or similar.- Master/MBA qualification and prior experience with mechanical engineering and knowledge of Weir products would be highly advantageous.- Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.- Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.- Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans.
Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir's technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low ca