Application Support Engineer

PT Mitra Solusi Telematika (MST) operates as an information technology company within the MahaDasha Group under Tiara Marga Trakindo (TMT). Established in March 1999, MST serves as the primary center for cutting-edge IT solutions and digital transformation across the entire TMT Group. We provide an exceptional range of IT solutions, digital and analytical services, as well as products and services in operational technology.

**Communication**: Maintain clear and concise communication with end-users, as well as internal teams. Provide updates on issue resolution progress and ensure users are informed about any potential downtimes or system changes.

**Documentation**: Create and maintain documentation, including FAQs, knowledge base articles, and troubleshooting guides to assist both end-users and other support staff.

**Monitoring**: Utilize monitoring tools to proactively identify potential issues before they impact users. Implement and maintain alerts for critical system events.

Bachelor's degree - equivalent majoring in business / technical.

Minimum 1-2 years of experience in completed project software development, support and ITSM with any tools (ServiceNow is a plus)

Strong technical knowledge in No Code Platform, databases, operating systems, and networking protocols.

Proficiency in PowerPlatform, php, ReactJS, ReactNative, Net Core, C#, JavaScript, Python or UIPath may also be required.

Ability to identify, troubleshoot, and resolve technical issues.

Excellent customer service skills to provide support to end-users and ensure their needs are met in a timely and effective manner.

Strong attention to detail, ability to identify and analyze technical issues and incidents to determine root cause.

Ability to manage multiple tasks and responsibilities, and work under pressure to meet deadlines

Strong communication skills, both written and verbal.