Call Centre Manager

Develop objectives for the call center's day-to-day activities- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)- Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)- Assume responsibility of budgeting and tracking expenses- Hire, coach and provide training to personnel to maintain high customer service standards- Monitor and improve ordering, telephone handling and other procedures- Evaluate performance with key metrics (accuracy, call-waiting time etc.)- Prepare reports for different departments or upper managementRequirement- **Indonesian native (working in Malaysia, Indonesia, Philippines, Singapore and keen to come back to Indonesia)**:- At least 2 years of working experience in call centre industry.- Strong verbal and written in english communication skills.**Salary**: Rp17,000,000 - Rp25,000,000 per monthApplication Question(s):- Are you indonesia native?