Job Summary:
The primary role of an **Business Development and Client Services Account Manager **will include managing long-term relationships with clients. Handling end-to-end internal & external team coordination to ensure the team provides high-quality deliverables and can work on tight deadlines to meet client expectations.
Job Responsibilities & Accountabilities:
- Establish business partnerships with clients to collaborate, fetch and liaison information and data. Communicate frequently and effectively with all clients and other stakeholders regarding project goals.
- Work on the execution of projects and implementations, carry out needs assessments and requirements gathering, managing the projects. Provide regular status updates highlighting changes and exact requirements.
- Identify customer satisfaction issues and demonstrate a proactive, solution-based approach to enhance client satisfaction.
- Prioritize and schedule work activities to ensure that established targets are achieved or exceeded; complete, timely reporting post client visits, communicating risks and outcomes to clients. Maintain trackers, reports, and presentations for client interaction.
- Identify, document, and share best practices to improve the overall customer experience and enhance customer understanding.
Required Skills & Personal Attributes:
- Bachelor's degree in communications, advertising, business, information technology, or a related field preferred.
- Excellent written and verbal communication skills with proficiency in Excel and PowerPoint are a must.
- Ability to manage and execute multiple projects simultaneously and have strong client relationship skills.
- Strong research, analytical and problem-solving skills.
- Ability to handle pressure and meet deadlines while working independently and as part of a team.
- 2-4 Years of Experience of relevant Experience (Prior experience with agency systems).
- Willing to work from the office location.
- Appetite for food, humor, and fun.
Job Location: Jakarta
Working Days: Monday - Saturday (weekly offs are 1st & 3rd Saturdays & Sundays)
Work Timings: 10:00 AM- 07:00 PM(Indian Time)
Company Information:
Contact Person: Vaishali J Arora
Designation: Manager
- Human Resources
Phone Number: 96439 88267
Pay: Rp20,000,000 - Rp40,000,000 per month
Ability to commute/relocate:
- Jakarta: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Current Salary
- Expected Salary
- Notice Period
**Experience**:
- client servicing: 3 years (preferred)
- Business Development: 1 year (preferred)
