Cloud Sales Specialist

Your Role and Responsibilities

To Be Successful In This Role You

Demonstrate a history of success as a consultant, pre-sales, technical account management, enterprise architect, or equivalent

Deeply understand customer business and technology needs; become the face of IBM to the customer

Serve as a trusted technical expert for the customer's cloud migration, deployment, and adoption of Hybrid Cloud & AI Growth Offerings

Have a proven track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions

Have handled difficult customers or situations and can demonstrate resolutions

Willingness to take initiative and tackle things on your own

Ability to navigate data and people to find answers

Execute customer success plan to drive adoption post-deployment
At least 15 years of experience in Customer Success, Professional Services and/or Services Industries, as Technical Sales (e.g. as technical customer success manager, consultant, pre-sales, enterprise architect or equivalent)

Technical understanding and hands-on experience with Containers, OpenShift or equivalent, Value Prop, Use Cases, Competitive Differentiation

Technical understanding of IBM Software and Cloud Services

Ability to show customers how to "use" the offerings to get to first productive use and proactive expansion

Can build a growth plan to demonstrate how Growth Offerings will deliver customer outcomes

Analytical mindset and problem-solving skills

Strong interpersonal relationship building and executive communications skills

Can manage multiple customer accounts and projects simultaneously