Customer Relations Agent

TÜR Coffee Co is looking for a **Customer Relationship Agent**!For this position, your primary responsibility will be **nurturing relationships with anyone that shows interest in TÜR** as a brand including home brewers, and coffee shops through various messaging platforms such as Instagram, WhatsApp, and Tokopedia.**Soft/personalized engagement model**:- Engaging in conversation with a growing list of new profiles that showed interest in TÜR- Showcasing TUR's products and values whilst guiding potential customers toward their buying decisions- Building reputation by sending every customer personalized post-purchase support Direct Message (DM)- Gathering product feedback from customers and giving back tailored thank you response- Maintaining customers' loyalty by updating them with brand news as well as introducing them to other/new/upcoming productsProfile entities:- Home brewers- Coffee shops- Coffee roasters- Coffee farms/producers- Other business partnersA couple of traits that will prove useful in doing the activities above:- Deep knowledge and hands-on experience with specialty coffees- High proficiency in proper conversational English writing**Job Types**: Full-time, Part-timePart-time hours: 40 per week**Salary**: Rp2,500,000 - Rp4,500,000 per month