Customer Service (Arabic Speaker)

Jakarta Game Operations Internship

As a customer service team, you will handle an important role in helping players to answer their inquiries and communicate with the operational team to resolve our player's issues to ensure the smooth experience of our users.

**Job Description**:

- Serve as front-line officers to troubleshoot technical and other issues for our players for MENA region
- Tend to gamers' inquiries promptly and accurately using the ticketing system
- Able to comprehend players' issues and explain properly without losing the context to our MENA operations team

Job Requirements
- Minimum Diploma or Bachelor's degree from any field. Working experience in Customer Service or related roles would be highly preferred
- High fluency in Arabic, English, and Bahasa especially in formal writing is a must
- Avid gamer with good technical knowledge to troubleshoot Android games and Computer games
- Having basic Customer Service tool knowledge like Zendesk will be a bonus point
- Able to work on weekends on a shifting basis
- Willing to work under 6 months contract