Customer Service Executive - 24/7 Rotational Shift

**Responsibilities**
- Handle User complaints which manifest as incoming Ticket in Resolution Tools
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- To exceed customers' expectations in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA.
- Acknowledging and resolving customer complaints through various channels.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.

**Requirements**:

- Minimum 6 months of experience as Contact Center agent
- Required languages: Strong proficiency in Bahasa Indonesia and English (spoken and written)
- Must be willing to work on 24/7 rotational shifts.
- 5 working days, 9-hour shift inclusive of 1 hour break and short breaks
- Full Training Program will be provided for new hires
- Must be willing to commute and work in Yogyakarta city (WFO)
- High commitment to qualify & high focus on customer

**Benefits**:

- 5 working days
- Medical Coverage (BPJS Health Care)
- BPJS Manpower
- Attractive Annual Leaves
- Attractive incentive

Jenis Pekerjaan: Kontrak

Upah: Rp230.000.000 - Rp370.000.000 per bulan

Pertanyaan Lamaran:

- When would you be able to start working with us?
- Are you able to work 24/7 rotational shift and night shift?

Lokasi:

- Yogyakarta (Diutamakan)