**Date**:Feb 27, 2023**Location**: Surabaya, ID**Company**:AkzoNobelWe've been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there's a good chance you're only ever a few meters away from one of our products. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We're active in more than 150 countries and have set our sights on becoming the global industry leader. It's what you'd expect from the most sustainable paints company, which has been inventing the future for more than two centuries.**Job Purpose**:**Ensure the order fulfilled process and the maintenance of a high customer service level.****Interface between Commercial, Manufacturing, Technical and other Functions to ensure highest possible of service to customer.****Key Accountabilities**:- Register in SAP and process sales orders/ order confirmation, stock availability and orders follow up, stock transfer orders and including documentations.- Ensure all orders (including ICD orders) are placed in the right process and monitored in a timely and efficency manner.- Ensure that the full cycle for all assigned orders are processed and monitored in accordance with agreed upon terms in order to optimally serve customer needs.- Keep overview of order status and be focal point in case of inquiries.- Communicate adequately on order status and issues towards relevant parties (internally and externally).- Follow up on backlog status. Review pending orders/ backorders and specific customer requests to ensure excellence customer service and customer experience.- Commitment towards customers for delivery on confirmed date**Key Activities**:- Working closely with Commercial team, Technical team, and solving the sales issues for customers together with Commercial team.- Working in tandem with Planning team, Production team, Logistics team and other Functions for goods availability, booking arrangement for local delivery and export shipments (if any) to keep customer orders executed smoothly to meet customer requirements ETA date and on time in fulled.- Customer Rebate Agreement/ Settlement follow up.- Returns and credits process etc...- Local Tax Documentation to be processed and mornitored correctly and timely.- Together with Sales Admin to support other processes such as A/R support, Selling prices maintaining, Quotation management, Sales contract management and other requests- Sales tracking reports. Weekly and monthly sales report (with breakdown for individual business).- Work with customers to ensure customer satisfaction.- Acts as focal point for all customer complaints handling, HSE complaints in accordance with company's business principles and policies.- Assists Demand planner as required.- Troubleshooting assistance for Commercial/ Customers and relevan problems**Experience**:Intermediate English Skills required.Experience with SAP/ CRM is preferred.Knowledge of Sales and Customer Service best practices.Multitasking, Reporting skills.Proactivity, Communication, Teamwork, Customer Care skills.**Education**:Bachelor degree any disciplines**Competencies**:- Accepting Direction- Accepting Responsibility- Acquiring InformationAt AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.Requisition ID: 28993
