Customer Service Support (Cakung)

About the Assignment:

- Guide our consumer and partners in using our products
- Manage service enquiries and disputes arising from our consumer and partners
- Provide excellent customer service to our consumer and partners base
- Maintain good relationships and community building efforts with our consumer and partners
- Support project from all verticals including registration, acquisition, and sales transaction.

The Core Objectives:

- Educate consumers and partners on products, promotional campaigns, as well as troubleshooting when they

have difficulties.
- To resolve consumers and partners problems quickly and effectively with empathy and care.
- Perform administrative tasks involving a partner's account (credit top-up, changes in partner's information, etc).

Essential Experience / Criteria (mandatory):

- Min D3/S1 any major With GPA 2,75
- Clear Articulation and good communication in Bahasa
- Experience in customer service area
- Experience in sales area
- Typing skill with WPM 50 & Accuracy 90%
- Sense Of Empathy
- Vaccinated min 2 Dose
- Energetic and agile
- Min. Fresh graduate and max 2 years in the same position (entry level)
- Attention to detail
- Adaptive with dynamic changes

Pay: From Rp506,738,100 per month

**Education**:

- SMA/SMU/SMK (preferred)

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- English (preferred)
- Mandarin (preferred)