**Who are we?**
Locus.sh is a leading-edge technology company dedicated to solving the most challenging problems in
logistics and supply chain. Our ambition? To revolutionize the supply chain realm through cutting-edge
technology, enabling smarter, automated decision-making. From dispatch management and carrier
orchestration to route optimization and real-time insights, our solutions are designed to enhance
efficiency, consistency, and transparency in operations.
**Our Journey and Impact**:
Since our inception in 2015, with the backing of esteemed investors like GIC Singapore, Qualcomm
Ventures, Tiger Global, and Falcon Edge ($80M raised so far), we've embarked on a global mission to
redefine logistics. Our technologies have empowered giants like Unilever, Nestle, and The Tata Group,
facilitating over 1 billion deliveries across 30+ countries. The result? A staggering $288 million in cost
savings, a 12 million tonne reduction in CO2 emissions, and an unwavering 99.5% SLA adherence.
**Our Global Footprint**:
Based in Bangalore, India, our reach extends across the Americas, Southeast Asia, the Middle East, and
beyond. As a vibrant team of 170+ visionaries, we're on an exhilarating growth trajectory.
**Traits We Value**:
**Global**:You possess a global mindset, understanding and appreciating diverse cultures and market
nuances. You're adept at thinking beyond borders and appreciate the vast opportunities that a worldwide
perspective brings.
**Unrelenting**:You display unmatched perseverance and commitment in everything you do. Challenges
invigorate you, and you are determined to overcome obstacles with innovative solutions.
**Intelligent**:You consistently demonstrate sharp analytical thinking and astute problem-solving capabilities.
You're quick to grasp complex concepts and can effectively communicate intricate ideas.
Customer Success Managers are the main interface for the clients with Locus. You will work closely with
the client to build relationships with all relevant stakeholders as a trusted partner. You must have a strong
understanding of our client's business objectives and the ability to identify and articulate how our solution
supports achievement of the Customers' strategic business goals. You will be responsible to drive value
at every juncture of the client's journey
- from on-boarding and adoption to expansion, renewal and churn
prevention.
**Work Location: Jakarta**
**Roles & Responsibilities**:
- Work closely with the client to ensure effective and efficient on boarding and drive sustained
adoption over time
- Maintain a deep understanding of our solutions and content and effectively educate clients
about the most relevant features/functionality for their specific business needs
- Deliver effective, timely and accurate client communications (oral and written), establishing
and reviewing key performance indicators with active positive engagement
- Develop and execute efficient and effective management plans for clients such as QBRs,
renewals and potential up-sells
- Engage across client's organization and work collaboratively with cross functional teams
- Act as the voice of client and provide internal feedback to Product, Engineering and other
teams to enhance client services
- Support the resolution of delivery, implementation or technical issues. Perform other duties
as assigned
- Monitor clients usage throughout their lifecycle, to not only identify and prioritize at-risk
accounts, but also proposing strategies to mitigate churn
**Qualifications**:
- 3 - 5 years of enterprise experience in client facing roles such as Customer Success,
Account Management or Business Development.
- Supply Chain or Logistics background is essential with some exposure to technology
- Experience working with decision-makers, product champions, and end users at both
growing start-ups and large enterprises
- Experience in working with complex, multi-divisional, multi-geographical clients
- Strong leadership skills and impressive executive presence
- Ability to create structure in ambiguous situations and design effective processes
- Passion for technology and for being a part of a fast-growing SaaS company
- Ability to multitask and experience working with cross-functional teams (e.g. Sales, Product,
Marketing, Services)
- Consistent performer who handles stressful situations and deadline pressures well
- Empathy with a knack for understanding what a customer really needs and why they need it
- Bachelor's degree required
Life at Locus comes with added benefits as well:
- A comprehensive Health Insurance policy that covers you and also your loved ones
- No leave restrictions(you manage your own leaves)
- At Locus, every member is an owner and a leader, no matter which team or function they
represent. We believe that you are excited about the potential to make an impact in Last
mile deliveries through technology and the prospect of creating a legacy that outlasts you!
The biggest joy of wo