Introduction
A Sales Representative (Digital) role (what we internally call a 'Digital Sales Specialist') within IBM storage means co-creating with clients and colleagues in one of the most trusted, respected and awarded teams in its space. When clients want cyber resiliency, they think of IBM Storage. A career with us gives you exceptional sales exposure to the latest technology; the brightest thought-leaders to learn from; and the most influential clients to help shape the world with.
Your Role and Responsibilities
Digital Sales Specialists (DSS) are part of the IBM Digital Sales team. They are responsible for driving the strategy, sale, and deal-closing for offerings. They proactively hunt for new opportunities to sell selected products; deliver unique, incremental revenue and value aligned with Brand Sales Specialists and Brand Partner Sellers to achieve territory objectives; leverage marketing to drive LTV; manage territory strategy and planning; and are responsible for keeping technical proficiency and product knowledge up to date. Focuses on Individual/Team/ Department Operational Objectives.
Digital Sales Specialists covering TSS sell IBM Support Insights, Proactive Entry Support, Proactive Support, IBM Hardware Maintenance, IBM Hardware Support Extensions, IBM Integrated Support Services, IBM Media Retention Services, IBM Media Destruction Services, IBM Power Expert Care, IBM Storage Expert Care, Global Total Microcode Support, IBM Software Maintenance, Complementary Maintenance Services, and IBM Accelerated Value Program, as well as Managed Maintenance Solution for Network and Security, Managed Maintenance Solution for Server and Storage, Integrated Multivendor Support for Network and Security, Integrated Multivendor Support for Server and Storage. They also sell IBM Support for Microsoft, IBM Support for Oracle, IBM Support for SAP HANA, IBM Support for Red Hat and IBM Support for SUSE.
**Environment**
Professional knowledge related to incumbent's department or function.
**Communication/Negotiation**
Engaged as an independent professional. Ability to articulate and compare alternative approaches. Negotiate with specified objectives.
**Problem Solving**
Recognize problems related to project objectives. Creativity and judgment applied to professional technical, or operational problems. Independently generates solutions, based on analytical skills & business knowledge. Challenge the validity of given procedures and processes to enhance and improve or develop complementary adjustments /solutions.
**Contribution/Leadership**
Works on special projects, or leads small teams, or manages routine technical/ operational activities or departments (national or international). Understands departmental mission and vision. Provides advice in technical/operational domain of specialization. Generally controls own work priorities and methods requiring tradeoffs.
**Impact on Business/Scope**
Required Technical and Professional Expertise
- Having at least 5 years solid IT sales, services sales, client representative experiences.
- Possesses experience in Maintenance Services sales.
- Strong client relationship focus (both internal & external).
- Strong presentation and written skills, negotiation skills.
- Competitive nature. Goal-oriented. Maintains a sense of urgency in a deadline-driven setting.
Preferred Technical and Professional Expertise
- Demonstrable experience of consultatively selling technology solutions against complex use-cases.
- Exceptional communication skills across written and verbal medians.
- Strong analytical skills with proven examples of using data to influence, make business decisions and drive commercial outcomes.
About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where ever