Expert Care

Giving Follow to customers, provide feedback based on decided Service Quality Standard to Ensure customer satisfaction and provide professional customer support

Give Respond, Proceed & Monitor customer queries, track progress of solvency, route, and redirect problems appear to correct resources to follow up the queries accurately & based on service quality standard

Escalate unresolved queries to the next level of support, then follow up until the case close to Solve the queries accurately & based on service quality standard

Keeping records and update data of customer interactions, process customer accounts, and file documents to ensure the data can are complete, accountable and reliable for any related decision or analysis

Active in updating, keep Up & knowing Doku product inside and out to be able to respond customer queries accurately based on Services Quality Standard.

Active in giving input for improvement based on working process problem identification for the purpose of realizing continuous improvement in Expert Care team
Min. Diploma/Bachelor degree in any field

Min. 1 year of Customer Service experience (Fresh Graduate welcome to apply)

High competency working with computer

Proven customer support experience

Strong phone contact handling skills and active listening

Familiar with CRM systems and practices

Excellent communication, intrapersonal, negotiation and persuasion skills

Ability to multi-task, prioritize and manage time effectivelly

Willing to work in shifting