Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
First-mile team specialist will strategically assist ground people to make a great pick-up experience for both seller and company through key initiatives based on a great understanding of the business process to make a fantastic pick-up experience for all parties in their respective region.
**Responsibilities**:
- Helping the department project to achieve first mile KPI
- Investigate and find the gap that obstructs first mile performance and proposes initiatives to solve the issue
- Hyper care and monitoring of all kind of first-mile report related generated by the fleet support team
- Communicate, socialize, and train first-mile ground team on the new shipper onboarding and new project/initiatives
- Breakdown and do capacity planning review periodically or following campaign event period
- Help region to set up pickup team and processes on the new origin area/hub
- Generate and analyze monthly pickup region performance
- Contract review for first-mile ground team
**Requirements**:
- Bachelor's degree or Master's Degree from any Management, Industrial Engineering, or Supply Chain preferably.
- Minimum 1-2 years experience in the same role, preferably from the logistic industry or transportation company.
- Strong in project management and innovation.
- Able to manage multiple stakeholders and regions.
- Strong in leadership and managing team dynamic.
- Have strong communication and interpersonal skill.
- Willing to business field trip if necessary.