Company Description Founded in 2005, Believe is the worldwide leader in digital audio and video distribution for independent artists and labels.It is by combining technological and artistic skills in the service of digital distribution that the Group has based its expertise and has quickly positioned itself as a new player in the music industry landscape.
With more than 1,200 employees in 45 countries, the group distributes more than a third of the world's digital music in volume and has achieved an average annual growth of 30% over the last ten years.
Believe's mission can be summed up as: "Best serve and develop all artists with care, transparency, fairness, expertise and innovation, in all local markets around the world".
Want to collaborate in a dynamic, entrepreneurial company that puts people at the center of its strategy? Believe is for you!
Job Description
Following the acceleration of our activities in Artist Services & Development, we are looking to grow our team with a Customer Support - Internal Consultant.
Integrated into theCustomer Care & Supportdepartment and based inIndonesia, you will report to the Global Head of Customer Care & Support ASD, based in Paris. You will be the point of contact for the project teamsdedicated to top artists and artists with high potential inIndonesia and Thailand, and later on Australia, New Zealandand Philippines.
Your main role and responsibilities are:
- Be the main contact forArtist Services & Developmentteam for the delivery of artistic audio and video content and for the resolution of operational problems on artistic content, payment of royalties, reporting, management of copyright in compliance with our SLAs
- Train and onboard our artists on Believe tools
- Participate to the marketing and promotion strategies in order to best deploy our artists’ album releases
- Advise Projects Managers on operational feasability of marketing activities
- Be a proactive force to improve processes and internal support tools
- Collaborate in the enrichment of our knowledge base by writing articles and by identifying new relevant subjects in order to improve Support team
- Propose ways of operational deployment
Qualifications
We will appreciate your agility, your sense of innovation, your excellent relationship and your enthusiasm. A successful experience in a client support team is a plus.
During your past experiences, you have developed the following skills:
- As an internal consultant you have consulting skills and you are client service-focused
- Min 3 years of relevant experience
- Knowledge of Customer Support ticketing system i.e. Zendesk, JIRA etc
- Strong communication with respect and empathy
- Attention to details
- Capacity to resolve problems and proactive force
- Passionate about digital and technology
- You are fluent in English, both spoken and written
Additional Information
Believe is committed to ensuring equal opportunities in employment, regardless of origin, sex, sexual orientation, gender, age, family status pregnancy, political opinions, trade union activities, religious beliefs, physical appearance, family name, place of residence, state of health, or disability.
