It Support (Onsite)

Resolving problems with networks and other computer systems;Diagnosing system errors and other issues;Following up with customers to ensure full resolution of issues;Running reports to analyze common complaints and problems;Installing or changing software to fix issues;Provide accurate information on IT products or services;Record events and problems and their resolution in logs;Identify and suggest possible improvements on procedures;Install, modify, and repair computer hardware and software;Clean up computers;Replacing or repairing the necessary parts.Domicile in DI Yogyakarta are preferableProven experience as a help desk technician or other IT support role;Willing to work at our office in Yogyakarta (WFO/Onsite)Working experiences in the IT network especially with Mikrotik (IP 4. Hotspot, Routing, Load Balance / Fail-Over), cable crimping;**Hands-on experience and familiarity in managing various OS**: Linux (Ubuntu-based / CentOS) / Windows / macOS;Able to use some computer software such as LDAP, UNIFI, VirtualBox / Proxmox, SIP Client / Issabel / Elastix (knowing about ansible will be valued);Good understanding of programming language (knowing about python will be valued)Tech-savvy with working knowledge of office automation products, databases, and remote control;Good understanding of computer systems, mobile devices, network devices, and other tech products;Ability to diagnose and resolve various technical issues (hardware, software, system, network);Excellent communication skills;Customer-oriented and cool-tempered;Analytical and problem-solving skills.