Key Account Executive

**Job Description**:

- Resolve customers enquiries or issues from all channels, and ensure proper follow-up to the final resolution within the stipulated time frame
- Refer unresolved customer grievances or special requests to designated departments for further investigation
- Demonstrate professionalism and endorse the Cartrack brand continually Weekly/monthly report for management review
- Demonstrate high level of leadership skills and provide necessary training and guidance to the Customer Care staff operational functions to achieve full competencies
- Conduct outbound calls to follow up the customer for customer retention and upselling

**Requirements**:

- Bachelor Degree in Business with outstanding academic performance
- Proven experience 2 years Customer Service within automotive aftermarket or SAAS industry, experience in a similar industry is an added advantage
- Proven experience handling customer retention & upselling
- Proven experience handling customer rejection & hard complaint
- Excellent written and verbal communication skills
- Proficient in English is a Must