L2 Service Desk

Issue and manage problem-and-incident tickets
- Serve as the first point of contact for customers seeking technical assistance related to Network / Infrastructure / Data Center / IT Service Management
- Create daily, weekly, and monthly incident reports

**Job Requirements**
- Minimum Diploma Degree (D3), majoring in Information System or Information Technology
- More than 2 year experience in the field of Information System / Information Technology, preferably as a Service Desk Operator for Storage / Server / Application / IT Service Management
- Strong knowledge of TCP/IP
- Ability to operate Cisco devices / Storage / Server
- Excellent Microsoft Office skills
- Willing to work in shifts
- Willing to work on a contract basis
- Understand the basic Kubernetes

**Job Type**: Contract
Contract length: 12 months

Application Question(s):

- What's your expected salary? (IDR)
- Are you willing to working onsite at Jatiluhur?