National Services Manager

Placement: LG Electronics Service HO
- Responsible to all operation of Service Network in Indonesia, direct and indirect channel
- Monitor and evaluation of the quality and operation of Service Center based upon Customer Satisfaction Index
- Ensure the effectiveness activity in Service Center in accordance with SOP
- Management VOC & VOD and countermeasure program activities
- Able to handle several project at the same time, inter and intra Departments
- Bachelor's Degree from Engineering, Statistic major or equivalent.
- Experience at least 5 years in customer service management, preferred from electronic company.
- Have a background leading a number of teams in order to achieve an organization target
- Acquired good understanding of Service, strong team worker and collaborative behavior
- Have good communication skill, negotiation skill fast learner, reporting & presentation

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