Quality Control / Quality Analyst (Semarang)

**Requirements**:

- Minimum 1-5 years of experience as QA in Banking / Fintech.
- Familiar with KPI, system, and flow process.
- Thorough knowledge of methodologies of quality assurance and standards.
- Excellent written and verbal communication skills with the ability to interact with other departments.

**Job descriptions**:

- Monitor and analyze the development of all agents' performance.
- Verifying agent's service quality and make sure to meets company standards.
- Provide insights or recommendations for improvement on service quality and monitoring the process.
- Create a report summary of the achievement of the quality improvement.
- Create and monitor work programs for agent's improvement.
- Revamping SOP's and process flow.

Jenis Pekerjaan: Penuh Waktu