Reservation Agent

**Job Description**:

- Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services
- Determine guest needs and quote the appropriate room and rate as per requirements
- Input booking information into the Reservation System
- Process amendments to reservations such as extensions, early departures, etc.
- Arrange accommodation, visas and activities for leisure, corporate & wholesaler's guests
- Record special billing arrangements for groups and conventions
- Coordinate and communicate with all other departments to ensure a smooth operation

Work Experience
- Diploma education
- Has experience in a similar capacity or in the area of guest services/tele-marketing is advantage
- Excellent reading, writing and oral proficiency in English language
- Proficient in MS Excel, Word, & PowerPoint

**Benefits**:

- Opportunity to work with international employee.
- An opportunity to develop your career at Accor
- Opportunity to join development Program.
- A Bienvenue Card - offering a special rate for our employee.