Room Controller - Hyatt Regency Yogyakarta

Summary

The Rooms Controller is responsible for managing the assignment of rooms and supports the front office by serving as the liaison between Sales, Housekeeping, and the Front office. They will handle VIP assignments, pending room communication, execute room moves, and facilitate guest room amenity deliveries; all while also acting as a front desk agent to cover agents' breaks and answer internal and external calls throughout their shift. They provide quality guest services that include registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming room reservations, and presenting statements to and collecting payment from departing guests.

**Qualifications**:
A high school diploma or equivalent is required and a minimum of one year of guest service experience and/or training; or an equivalent combination of education and experience.
- Previous Experience as a Front Desk Agent, 1 year minimum preferred
- Previous experience in a 4 to 5-star hotel (and the quality and service expectations associated therewith) preferred.
- Multilingual skills are a plus.