Qualifications
Essential experience
- A minimum of 1 years' experience in a similar or relevant sales role.
- Proven experience in a telesales roles
- IT knowledge advantageous
- Experience with Salesforce or similar CRM
- Lead generation, Outbound, B2B experience
- Excellent written and verbal English and Thai Essential qualities or behaviours
- Good communication skills & excellent telephone manner
- The ability to build strong customer relationships
- Dedicated individuals that are driven to deliver great results
- Resilience and self-motivation to work in a fast-paced business environment
- The ability to persevere to rgets
- Demonstrated ability to take on responsibility and use initiative to prioritise work effectively under pressure and to tight deadlines.
- Excellent interpersonal skills. Relates well to all kinds of people and can establish and build upon working relationships effectively
- Working as part of a campaign team to achieve objectives for our clients
- Dial between 150 - 250 numbers per day
- Outbound Business calls on behalf of the world's largest technology brands
- Handle objections and Generating sales opportunities and qualifying needs
- Meet your campaign KPI's and activity targets
- Work through call list as allocated by the Data team
- Complete write up as per campaign specific layout
- Ensuring all fields are filled specific to the campaign requirement and all write ups are spell checked, make sense and are up to standard
- Check all prospect information is correct as provided on call by prospect, fill in any missing details on the prospects profile.
- Ensure all prospect information on profile is grammatically correct.
- Read and understand call scripts and write up examples on each campaign to help recognise the
- Check related files in the campaign to download TAL and Exclusion lists if required on a campaign.
- Ensure all qualifying requirements are met on call.
- Liaise directly with Team Leader or through the Senior Team Leader if unsure of their campaign requirements
Other responsibilities:
- Adhere to all policies and procedures in place in Direct IT.
- Comply with all legislative requirements
- Adhere to privacy, confidentiality policies and legal regulations.
- May be required to call prospects to confirm details for lead to pass
- Any other task reasonably requested by the Service Delivery Manager
- Dial between 150 - 250 numbers per day
- Hit 45 points target a wee
**Experience**:
- Sales: 1 year (preferred)
**Language**:
- English (preferred)