Senior Manager Operations Contact Center

The resource should have Operational Excellence to build and manage large The person should have the ability to work in a high growth environment.- The resource should have in depth knowledge of managing operations metrics - depth and width- The resource would be responsible for end to end service delivery with high customer engagement with complete P & L responsibility - client relationship management/ costs/budgeting/quality and process efficiencies/ work force management and other support functions to operations- The resource would be responsible for maintaining a strong customer relationship- The resource would be responsible for managing a team of seasoned & tenured first liners & balance the team dynamics by providing thought & action leadership- Should have handled large teams in HC process with in depth HC knowledge of payer and provider business- Should be able to scale up and provide leadership to teams as the centre grows - HC to non HC business**Requirements**:- Experience of 10+ years' experience in contact center / outsourcing space- Manage the delivery & operations for one or more clients, leading all the interactions with the client. Good understanding of P&L is must.- Should have handled P n L responsibility- Relevant exposure and depth Operations Delivery/ quality / transition etc. (depth of process know how)- Ability to think out of the box - strategic thinking- Very high focus on implementation - essential for process delivery as per SLAs/ SOWs- Ability to interact and manage multiple customers- Should be Analytical- Preferred from 3rd party BPO- Ability and proven track record to manage large teams effectively- Good project management skills- **Contract : Under Client**:- **Work Location : YOGYAKARTAA