Service Desk Senior Analyst

**Service Desk Senior Analyst**

**Main Responsibilities**:

- Provide quick and effective assistance with information technology systems.
- Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance.
- Listen attentively to customers' questions and concerns and offer optimal solutions.
- Prioritize customer satisfaction in all communications, directing unresolved issues to next level personnel.
- Able to work with individual and Team to escalating the support to desktop, network, and other team to provide customers with superior service.

**Requirements**:

- Bachelor's degree in IT or related studies.
- At least 3 years' experience as Service desk or IT Helpdesk.
- Good English skill is mandatory both verbal and written.
- Excellent problem-solving and analytical skills.
- Comprehensive knowledge of computer systems and experience troubleshooting hardware and software.
- Familiar and able to operate with Microsoft product such as Microsoft System Center Configuration Manager (SCCM), MS Windows 10 or higher, Windows server, Active directory, Mobile enrollment with MS Intune, Office 365, MS Teams, Sharepoint, OneDrive, BitLocker, and multifactor authentication (MFA).
- Familiar with networking and security such Cisco product, Firewall, VPN client and Anti-Virus.
- Familiar and able to operate Industrial mobile, Smartphone under OS Android, or iOS.
- Familiar and able to operate IT Ticketing system to record all the request, incident, and Inventory (IMAC).
- The ability to break down technological processes and deliver clear, step-by-step instructions.
- Self-motivated, proactive working attitude, good communication skills and commitment to providing exceptional customer service.
- Patient, friendly demeanor with a great aptitude for listening.

**Locations**:
This position will be placed in Cilegon with frequent traveling to Jakarta and other Tenaris offices.