Contract type: Full Time
- Fixed Term (12 months)
Location: West
- Jakarta, Indonesia.
As a Student Induction Advisor, you would be responsible for providing outstanding customer service and sales support to International Students as they make their final steps towards their overseas study. This would involve offering advice on visa requirements, travel preparation, course information & accommodation. Additionally, you would need to ensure that all conditions for enrolment are met, so these students can begin their course seamlessly. You will need to be friendly, helpful, and professional in all interactions with students to ensure that they are receiving the best possible service.
**ABOUT THE ROLE**
- Support students who have confirmed their place at their study centre choice, including providing advice on all aspects of the next steps to start their course
- Present and prepare student arrival workshops and student networking events
- Work alongside admissions and campus staff to assist in a smooth transition to the study centre for the student
- Maximising conversion rates from confirmation to arrival.
**ABOUT YOU**
- Knowledge of overseas education systems (UK, Ireland & North America)
- Knowledge of the Student Visa Regulations (Tier 4)
- Outstanding Customer-service orientated approach
- Experience in using SalesForce CRM & PureCloud telephony system
- Tertiary educated, preferably with relevant experiences
- Excellent attention to detail and communication skills
- Demonstrated fluency in written and spoken English.
- (Desirable) Proficiency in both written and spoken Arabic is considered an added value for the role.
**ABOUT US**
Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.
**ORGANISATIONAL COMPLIANCE**
Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted
- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.
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