Student Success Lead

What you will do Currently, we are looking for someone who can fill the position of Student Success Lead . In general, you need to work closely with various stakeholders and Student Success fellows to provide helpful information regarding Cakap features to students and maintain existing students. Take a look at some points below to understand more about this role.
Help students regarding Cakap features: Cakap Chat, Club, and Private Class Maintain the existing students to experience effective class Conduct surveys regarding student's experiences Have an experience in outbond customer service would be an advantage Requirements and specifications In order to carry out the obligations well, we need someone who has specific knowledge and abilities in a specific area. To make it easier, there are:
Minimum 3+ years of experience in a relevant field. Have min. 1 year experience as a leader would be a plus. Fluency in both written and spoken English Good administrative skills and ability to create good requirement documentation Strong communication skills in a multicultural environment Interest in creating social impact through Indonesia's education Willing to work in shifts and working in a WFO arrangement What you will get Besides remuneration and benefits, we also notice other factors that might interest you. CAKAP is an edutech company: we care about education and its impact on others. Elevating people's lives through education is our objective. Not only for students, but we also attempt to carry out this idea in our team. Therefore, we encourage people who are excited in education and language to join us. As we are a startup company, you will learn many things regarding fast-paced culture and improve your adaptability skill. Discussions between low, middle, and high levels often happen; hence you will develop your sensitivity in analyzing surroundings from many layers.
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