Supervisor Common Grounds Malang

**JOB DESCRIPTIONS**
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant's good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations

**JOB REQUIREMENTS**
- Minimum 2 years experience as a store manager / operational manager in the restaurant or coffee industry
- Minimum SMA / SMK, S1 preferable
- Passionate about specialty coffee
- Able to work as a team and under pressure
- Strong leadership, problem solving, and decision making skills
- Good attitude, confident personality, good looking, and humble in character
- Organized, creative, and ability to work under pressure
- Willing to work unde shift schedule including weekends and public holidays

**Job Types**: Full-time, Contract

**Salary**: Rp4,000,000 - Rp7,500,000 per month

**Experience**:

- STORE MANAGER: 2 years (required)