Technical Account Manager (Fintech)

**JOB RESPONSIBILITIES**
- Onboard, maintain and develop key accounts
- Establish and maintain healthy business relationships with the customer company and its key decision-makers
- Work hand in hand with the Project Managers and teams in order to deliver projects timely and efficiently
- Maintain and increase customer satisfaction
- Act as a point of escalation for the customer
- Generate new opportunities with existing customers, pitch and present Devexperts products and conduct client demos
- Negotiate pricing with clients and managing up-sale process to contract completion
- Travel to meet with clients globally and use their industry knowledge to help refine and enhance sales, product and account management processes
- Prepare, approve with top-management and maintain account budgets
- Report account performance and up-sale activities results
- Excellent written and verbal communication skills, ability to convey technical concepts to both technical and non-technical audiences

**JOB REQUIREMENTS**
- Strong interpersonal skills: ?onfident ?ommunications, active listening, objections prevention and handling, conflicts management and prevention, demo skills
- Extensive knowledge of capital markets or online trading platforms business domain knowledge of industry software engineering practices and SDLC
- Good network in the capital market industry will be nice to have but not a must

**Experience**:

- 5+ years of experience on the customer-facing positions in Software Development company preferably in Fintech area,(e.g. Business Analyst, Project Manager, Product Owner, Development/QA/Technical Support Team Lead, Sales person)
- or 5+ years of experience on the Software Vendor relationships or Software Development management positions in FX/Brokerage/Bank Trading companies, (e.g Product Owner, Project Manager, Vendor Manager, Head of Department)

**Salary**: Rp12,000,000 - Rp25,000,000 per month

Ability to commute/relocate:

- Jakarta: Reliably commute or planning to relocate before starting work (required)