**About us**
Indicia Worldwide is an insight and technology-led communications agency with global production expertise.
**Why we exist**: we create new value
At Indicia Worldwide, our philosophy is one of 'creating new value'. We create new value at every step of the journey that a brand takes to market, by driving an increase in marketing performance and reducing costs in marketing execution. For our clients and their customers, we are building mutually-beneficial partnerships. We see this proposition, built around the perfect balance of efficiency and effectiveness, as pioneering, entrepreneurial and, above all else, sustainable.
Our substantial investment in our technology and data science capability, and resource, provide our differentiation in the marketplace. Data insight and marketing technology allow us to measure our work, evidencing ROI as the most critical metric in today's environment.
We see ROI where others don't. We are the only agency that combines creative, data and technology talent with production and procurement expertise to improve your marketing performance and efficiencies. We realise ROI for our clients by enabling them to deliver more engaging, cost-effective and sustainable customer experiences.
As a business we draw on a rich heritage from the worlds of print, creative production, retail, data, digital, tech and creative, bringing these disciplines together to support global brands with their omnichannel marketing activation needs.
We believe in what we do. We believe this proposition makes us unique. We have the capacity to redefine the way marketing is activated for our clients across the globe. Now, and well into the future.
**The output**: Improved client performance by engaging consumers with brand ideas better, faster and more cost-effectively, across every step of a brand's journey to market.
**Purpose of the role**
As an Account Director (AD), you will support and drive growth of the assigned accounts through balancing day to day operational support and leadership to the teams with a strategic approach to the client in order to enhance our service offering and overall performance.
- **Vision**:The Account Director takes the lead in establishing and nurturing strategic client relationships/engagement across all their brands/markets
- **Mission**: To activate the proposition of Indicia Worldwide through clients ensuring the best customer service, quality and value in line with our clients´ needs.
- **Approach**: To establish excellence in client services and account management through our values - Collaborative, Entrepreneurial, Pioneering and Accountable
You will contribute to the strategic direction and growth of Indicia Worldwide proposition and will work with your teams and the rest of Client Services teams on client development activities and strategies. You will have a commercial focus and you will work closely with the Business Director and Client Partner to ensure the contribution to forecasting and the accuracy of the budgeting process. You will also be able to support the strategic framework to secure additional work independently based on current services and work closely with the senior management to educate clients on the value of the entire Indicia proposition.
You will have accountability for your team´s accuracy, quality, timeliness and profitability of multiple campaigns and projects by coaching and training your direct reports (and any more junior Client Services individuals) on how to manage the briefing, scheduling and delivery process on behalf of the client. You will be expected to help your team to identify opportunities for growth and share them with your Business Director and/or Client Partner.
You will be leading by example in delivering Client Services excellence through the lens of our CAPE values. It is expected for the SAD to also work collaboratively and constructively with our expert teams to ensure that our work is of the highest quality and that we harness all the expertise in our business to identify opportunities and offer solutions for our clients. You will be a brand ambassador and will enhance collaborative work between your team and the discipline experts. You will always take a cross-company view and you will demonstrate the ability to see the big picture.
**_ Relationship Management_**
- Develop strong global and local client relationships acting as a 'go-to' person and be seen as a trusted partner
- Take responsibility for the client relationship and help them define the strategic direction of their marketing plans
- Represent Indicia CAPE values and lead by example in ensuring that their direct team are also developing strong relationships with their client stakeholders and provide support whenever needed
- Drive engagement through consistent and meaningful data driven interactions with the client
- Address any issues immediately to ensure a mutually acceptable resolution and be responsible for ensuring th