Account Manager

Persyaratan
Internship or professional experience in a sales or customer service role.
Ability to multitask and juggle several responsibilities simultaneously.
Strong written and verbal communication skills.
Excellent organizational skills and attention to detail.
Preferred skills and qualifications.
Proven track record of meeting or exceeding quotas and receiving positive customer feedback.
Proficiency with common customer success and customer relationship management software, such as Gainsight and Salesforce.

**Professional certification (ex**: from Strategic Account Management Association).

Tanggung Jawab
Handle inquiries and requests from customers and address their needs.
Stay on top of accounts, making sure they receive services that are within their budget and meet their needs.
Meet regularly with other team members to discuss progress and find new ways to improve business.
Generate progress reports for clients and senior leaders within the organization.
Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly.