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The Account Manager is responsible for leading and managing the account to grow sales and profitability according to objectives, by establishing dsm-firmenich as the clients' key partner, winning projects, and selling profitably flavors. This function will be reporting to the Senior Commercial Manager, Taste who is based in Indonesia.
**Key Responsibilities**:
- Define account objectives, develop commercialstrategy, implement through account plan
- Identify and document business potentials and competitive landscape
- Develop successful working relationship with (new and existing) clients, establish dsm-firmenich as key partner to obtain briefs for profitable business
- Monitor client satisfaction and initiate corrective action where needed
- Identify business opportunities, decision factors and success criteria and define action plan accordingly
- Negotiate with clients favorable commercial terms, including payment terms, prices for new business and increases for existing items
- Maximize business vitality
- Get clear and complete briefing from clients, translate their needs into dsm-firmenich projects; brief creation and development teams
- Anticipate clients' needs and lead proactive projects to generate new business opportunities
- Define accurate pricing and margin parameters for each project, according to guidelines, and enter properly all project
**We bring**:
- A rich history and a promising future of bold scientific innovation and passionate creation with our customers;
- A space to grow by encouraging and supporting curiosity and an open mindset;
- A culture that prioritizes safety and well-being, both physically and mentally;
- The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose;
- A flexible work environment that empowers people to take accountability for their work and own the outcome;
- Barrier-free communities within our organization where every employee is equally valued and respected - regardless of their background, beliefs, or identity;
- A firm belief that working together with our customers is the key to achieving great things;
- An eagerness to be one team and learn from each other to bring progress to life and create a better future;
**You bring**:
- Bachelor degree in Food Science/Chemical Engineering/Biotechnology from an accredited university required
- A minimum of 5 years of flavors or food ingredients sales experience.
- Good business understanding of both dsm-firmenich and clients' businesses, sales role and objectives
- Ability to develop successfully client relationship and to positiondsm-firmenich as a key business partner
- Ability to develop strategic plans, define, prioritize and implement action plans according to business opportunities and success factors
- Sales and Negotiation skills
- Extended product expertise (product, market, consumer, technical/technology) and passion for taste
- Excellent communication and team building skills
- Strong organizational and time management skills
- Skilled at working in a fast paced environment open to constant change in demands
- Self-directed individual with a Can-Do attitude and the ability to work within a team
- Professional written and verbal communication and interpersonal skills
- Good knowledge of MS Office and SAP ERP systems and analytical skills (MS Excel)
As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world's growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-fir