At Cove we go beyond to satisfy our customers where we also make efforts to have interactions with them in order to create millions of better homes. To achieve this, we are committed to always try to find new ways to improve our customer service as well as placing ourselves in their shoes to improve their experience with Cove. We encourage every individual to proactively suggest creative ways to find solutions when faced with problems and engage with other team members to influence each other to make things happen.
**Job Title: Account Receivable Team Lead**
**Reports To: Finance Operational Manager**
**Job Type: Full time**
**Role**: Responsible to oversee the entire accounts receivable process from issuing initial deposit and first-month rental invoices, recurring invoices for long-term stay, full invoices for short-term rental stays, daily bookings and collection of debts from customers both B2B and B2C. In addition, the team is responsible for returning the security deposit at the conclusion of the tenant's stay with Cove.
**Main Responsibilities**:
- Ensure timely and accurate processing of customer invoices in accordance with the stipulated OKR's.
- Maintain the company DSO within approved guidelines
- Handle customer questions and concerns regarding invoice disputes and deposit refunds
- Reconcile payments received through third party payment processing systems such as Xendit, Red Dot etc., cash and bank payments.
- Work with the Tenant Experience and Property Operations teams to make sure that tenants receive their security deposit refunds (that they are entitled to) on-time
- Ensure that invoicing and collection SOP's are being complied with
- Work with internal field collection officer to ensure timely collection of overdue debtors and follow-up with external debt collection agency.
- Support the finance department on a daily basis and train new team members
- Stay updated on industry and legislative changes including VAT/GST
- Ensure associates within the AR team have clearly defined and documented OKR's which are regularly reviewed and discussed with team members.
**Requirements**:
- Bachelor's degree in Accounting or Finance.
- Minimum 5 years of work experience in credit control/Accounts Receivable role.
- Strong communication skills and excellent verbal and written English language skills
- Excellent interpersonal skill as this role requires providing close support to internal and external stakeholders
- Able to work independently to solve problems
- Team player
- Preferably have some experience working in a B2C e-commerce environment
**What's in it for You**: