Account Support
This role has been designated as 'Edge', which means you will primarily work outside of an HPE office.
**_ Job Family Definition:_**
**_ Management Level Definition:_**
**_ Responsibilities: _**
- Integrate technical knowledge and business understanding to create solutions for customers.
- Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents.
- Participate in Customer Expectation management as part of escalation process.
- Build relationship with management in assigned accounts.
- Sets expectations with customers based on defined parameters.
**_ Education and Experience Required: _**
- Bachelor's degree preferred or Associate degree holder (technical field) with 3-5 years working experience in related fields desired.
**_ Knowledge and Skills: _**
- Basic knowledge of company products and services offerings.
- Communicate effectively to technical level and first-level management within an organization.
- Active listening skills and ability to adjust messages to audience level.
- Problem-solving skills (proactive, reactive and creative based on clearly defined procedures.
- Conceptual understanding of IT environments.
Join us and make your mark!
We offer:
- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element! Want to know more about it?
Then let's stay connected!
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need.
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**Job**:
Services
**Job Level**:
Entry
**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.