Admin Social Media

**Requirements**:

- Min D3 graduated with 1 year of experience working in social media community management (Facebook, Twitter and Instagram)/ have experience in Customer Service and/or in Social Media
- Passion for all things social - staying on top of the latest trends, platform updates, as well as local nuances of consumer behavior
- Define opportunities to add value and proceed with little oversight & supervision
- Strong cultural curiosity and understanding of current trends and tech related issues.
- Up-to-date on local internet lingo is a plus
- Able to comprehend English both in writing and speaking
- Able to commit permanent night shift role (10pm-7am,5 days/week), flexible in changing shift schedules and work during weekends and holidays.
- Deliver exceptional Social Media Customer Experience (including community engagement) to our passengers, peers & drivers.
- Provide social media support on all social media channels within set SLAs and KPIs.
- Perform outbound call or investigation for certain cases (if necessary)
- Resolve product or service problems by clarifying the user's complaint
- Compose thoughtful and accurate messages or customize prepared responses to customer inquiry on social.
- Own special escalation cases, research and troubleshoot problems Deliver on all deadlines and seamlessly execute in a fast-paced environment
**Please submit your CV in English.**

**Benefit; Basic Salary, BPJS**

**Job Types**: Full-time, Contract

**Education**:

- D1-D4 (required)

**Experience**:

- Social Media: 1 year (required)

**Language**:

- English (required)