App Monitoring Associate (Mandarin Speaking)

**Responsibilities**:

- Provide high-quality technical support on Coda's platform to our users, in-house developers, and partners across the globe through various communication channels.
- Monitor, handle, and resolve technical and functional queries from key stakeholders across all regions and geographical locations.
- Managing multiple cases at one time.
- Assist internal and external stakeholders in QA testing.
- Identifying issues and escalating them to proper key stakeholders.

**Requirements**:

- 1+ years of technical support experience, preferably in the payments, e-commerce, fintech, or gaming industry.
- Fluent Mandarin abilities to liaise with our Mandarin-speaking partners
- Diploma/Degree in Computer Science or Information Technology or related certificate
- Good written and verbal communication.
- Flexible to changes and has a sense of urgency.
- Attention to detail, good problem-solving skills, and time management skills.
- Basic understanding of programming languages.
- Willing to work in shifts including evenings and midnight, weekends, and public holidays.
- Good understanding of monitoring tools (Granafa, Kibana) and ITSM tools (JiraSM, OpsGenie)