At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. With over 250,000 diverse, talented and dedicated employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider. We combine an unmatched breadth and depth of end-market experience, technical and design capabilities, manufacturing know-how, supply chain insights and global product management expertise to enable success for the world's leading brands. We are driven by a common purpose to make a positive impact for each other, our communities, and the environment.
**JOB SUMMARY**
The Application Administrator is able to fulfill different supporting roles depending on specific technology needs to data security, software testing, project management, etc. Conducts business process analyses, needs assessments, and preliminary cost/benefit analyses in an effort to align information technology solutions with business initiatives.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Perform technical and/or administrative tasks to ensure functionality and efficiency of the IT ecosystem.
- Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making customer issues a priority.
- Ensure Customer Satisfaction with the utilization and results of the established processes and procedures.
- Participate in process, procedure, and systems continuous improvement, identify creative ways to reduce costs by streamlining them, and assure they are efficient and not redundant.
- Participate in customer audit, internal/external audit assessment.
- Prepares project plans and implementation schedules.
- Support and administer the IT system infrastructure following the company standard.
- Responsible for all Disaster Recovery setup and testing.
- Serves as an escalation point for troubleshooting issue.
- Maintain discretion and confidentiality in all areas pertaining to data and proprietary information whether internal to Jabil or customer specific.
- Provide regular updates to appropriate managers and conference with them on complex or unusual situations.
- Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
- Ensure 100% adherence to all company, IT and department policy, processes and procedures.
- Maintaining and ensure the status of the IT tickets does not exceed the SLA.
- Comply and follow all procedures within the company security policy. May perform any ad-hoc duties and responsibilities as assigned.
**JOB QUALIFICATIONS**
**KNOWLEDGE REQUIREMENTS**
- Advance troubleshooting skills of computer hardware.
- Customer services skill as well effective communication skills - both verbal and written.
- Basic networking and systems architecture, troubleshooting skills.
- Basic to intermediate proficiency in MSSQL, Power Application and C#.
- Knowledge of SAP and Manufacturing Shop Floor processing.
- Good organizational skills.
- Experience in supporting and administer Manufacturing Shop Floor system.
- Has the ability to follow written and verbal directions.
- Has the ability to work effectively under pressure with constantly changing priorities and deadlines.
- Ability to effectively present information and respond to question from groups of managers, clients, customers and the general public.
- Must have the sense of urgency and decision making (problem solving)
- Experience in creating SQL query, PowerBI reports would be advantages.
- Ability to work additional hours and on call support requirements.
- Able to read and comprehend simple instructions, short correspondence, and memos.
- Able to speak in English, Mandarin, Bahasa Malaysia
**Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.
