Application Support Specialist - Back Office Trainer

Location: Remote, with extensive travel
Position Type: Full-time
The Role: We are looking for a knowledgeable and dedicated Application Support Specialist - Back Office Trainer to join our team. This role is vital for ensuring our Property Management System (PMS) is effectively utilized by hotel back office staff, particularly in finance, accounting, and purchasing. The ideal candidate will have substantial experience in hotel back office operations and a knack for developing and delivering training programs.
Key Responsibilities: Conduct detailed training sessions for hotel back office staff on our PMS.
Create and maintain training materials, manuals, and e-learning content tailored to back office functions such as finance, accounting, and purchasing.
Provide continuous support and troubleshooting assistance to hotel staff.
Travel extensively to various hotel locations to deliver on-site training.
Collect and analyze feedback from trainees to enhance training programs.
Work closely with the development team to convey back office staff needs and suggestions.
Requirements: Minimum of 2 years of experience in hotel back office operations, specifically in finance, accounting, or purchasing.
In-depth understanding of hotel back office functions and workflows.
Strong communication and presentation skills.
Capability to create effective and engaging training materials and classes.
Friendly, patient, and approachable demeanor.
Willingness to travel extensively.
Feels comfortable with computers