Apprenticeship - Agency Operations And Finance

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

**Responsibilities**:

- Receive information about the potential complaint and complaint from related Dept to be followed up by ABDD/ABDE to Agent involved
- Record the information into log data In daily basis, remind ABDD/ABDE to follow up to Agent
- Evidence of follow up is usually in the form of statement letter from Agent which explains about the complaint
- Monitoring and controlling the progress in the log data. Communication to any relevant stakeholders

**Requirements**:

- Committed to join for 6 months
- Good understanding of administration process
- Good verbal and written communication skills
- Adequate knowledge in basic Microsoft Excel, Microsoft word and Power Point
- Have desire to learn along with professional drive