Apprenticeship - Client Relations Centre (Pmn

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

**Responsibilities**:
Part of improving Service Level of Cashless claim process, there are follow up activities to be delivered, such as:
1. Follow up cases internally that has decided by claim re-UW:
a. Request outbound call to customer and agent

b. Update Life Asia for outbound result

c. Request offering letter

d. Send offering letter to customer & agent

2. Reporting

**Requirements**:
Project: Comprehensive follow up activities to speed up cashless claim