Apprenticeship - Client Relations Centre (Tpm)

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

To be able to deliver excellence services, frontliners need to be updated and have comprehensive guidance. This project is to make sure all information available in CRC Libraries, with detail scope as follows:
1. Preparing Computer Based Training Modul, including scoring & compile attendance

2. Sending Information Blast & updated in Libraries, including quarterly newsletter

3. Initiate new update & organize existing update in Libraries to improve CRC performance

4. Coordination with other parties to provide comprehensive information, and as TPM point of contact for policy inquiries related

5. Conduct required session based on needs