About the Role Area Operations Associate is accountable and responsible to support Area Operations Manager for all spectrum operation drivers in the area level, including but not limited to balancing supply and demand (BCR), utilization, driver acquisition, driver engagement, and consistently helping to solve driver problems on the field. Handle conflict, regulation compliance and maintain stakeholders in the area.
\n What Will You DoAccountable to support Area Operations Manager tasks by managing day-to-day operations monitoring (4W)Collaborate with Area Operations Manager for day-to-day escalated issues around driver servicesLearn and apply good insights from an operations perspective during the process of establishing new areas of serviceEnsure SOP and legal compliance in the AreaSupport AOM in product changes roll out in the regionSupport AOM by providing analysis for operations and consumer engagement activities in the areaManaging external stakeholder ie. Angkasa Pura, Fleet companies, etc What Will You NeedHaving at least 3-4 years experience in operations, preferably from Multi National CompanyHaving strong analytical thinking and problem-solving skills using various improvement tools (SQL, query, tableau, metabase) and methodsHaving a good understanding of supply and demand planningHaving good presentation skills and good attention to detail and routine activitiesAble to create creative solutions toward operation issues and empower relevant teams to execute properlyAble to handle communication in community or mass conflict Fluent in Bahasa Indonesia & proficient in spoken and written in EnglishWilling to be placed in Soekarno Hatta Airport
\nAbout the Team As an Area Operations Associate, he/she will support the Area Operations Manager. He/she will work very intensively and collaborate with other Region Operations Managers. He/she also will work closely with the Analytics team to analyze Operations data to get valuable insight and recommendations for the business.