Area Operations Staff

About The Role Area Operations Staff accountable and responsible to support Area Operations Supervisor for all spectrum operation drivers at area level, including but not limited to driver engagement activity, driver acquisition, and consistently helping to solve driver problems on the field. Handle conflict, regulation compliance and maintain stakeholders in the area.
\n What You Will DoHandle all the driver community, marketing, and driver care responsibilities on satellite levelHandle channel walk in center on each areaManage driver's problemsManage service time, driver and customer satisfactionCoordinate with Area Operations Supervisor for day-to-day escalated issues around driver service and customer service. What You Will NeedFresh graduate or having min. 1 years experience in related areaBachelor degree from top university Able to handle walk in channelExperiences in face to face serviceExperiences working with excel and do data visualization Willing to improve driver satisfactionExperience with BigQuery and Data Analysis
\nAbout The Team As a Area Operations Staff, he/she will support the Area Operations Supervisor on a day to day basis. He/she will work very intensively and collaborate with other Area Operation Staff in respective area. He/she also will work closely with the drivers in the field and will be the first contact for drivers to escalate any issues.