Area Operations Staff

About The Role As an Area Operations Staff, you will conduct all aspect of operational activities related to Driver Partner in your designated area, including but not limited to driver community engagement, issue troubleshooting & escalation, and conduct online & offline programs.
\n What You Will DoHandle driver support unit/walk in center in the area: onboarding, troubleshooting, attribute selling, issue escalation;Manage driver community: coordination, training, troubleshooting, issue escalation;Conduct online and offline program related to driver partners' activities;Monitor all operations metrics (Demand, Supply, Reliability, Service Level, Risk, etc), propose action plan, and escalate if necessary;Coordinate with Area Operations Supervisor for day-to-day escalated issues around driver service What You Will NeedFresh graduate, having working experience is a plus;Diploma/Bachelor degree with min GPA of 3.0, from top university is a plus;Good communication skill and social media literacy;Good critical thinking and problem solving skill;Intermediate proficiency in Excel/Google Sheet;Intermediate proficiency in spoken and written in English.
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