Area Operations Staff (Semarang)

About The Role Area Operations Staff accountable and responsible to support Area Operations Supervisor for all spectrum operation drivers at Area level, including but not limited to hold driver engagement activity, driver acquisition, and consistently helping to solve driver problems on the field. Handle conflict, regulation compliance and maintain stakeholders in the area.
\n What Will You DoHandle end-to-end processes for the walk-in center (Driver Support Unit) in the areaHandle all the driver community, multi-channel communication and driver care in the areaEnsure problem solving according to agreed process & based on standard operational procedureManage driver care service time and driver satisfactionExecute events related to operationsCoordinate with the Area Operations Supervisor for day-to-day escalated issues around operations What Will You NeedFresh graduate or having min. 1 year experience in startup industry preferably.Bachelor degree from top university or any well known in the region with GPA 3.2 or equivalentStrong communication skills and bias for action.Must have capabilities in analytical thinking and problem solving through Google Workspace & BigQuery analytics.Embraced continuous improvement
\nAbout The Team As Area Operations Staff, he/she will support the Area Operations Supervisor on a day to day basis. He/she will work very intensively and collaborate with other Area Operation Staff in respective areas. He/she also will work closely with the drivers in the field and will be the first contact for driver to escalate any issues.