Our Company
Mengantar is a growing startup company located in Malang. We are here to assist in the delivery process to ensure packages are delivered successfully, rather than returned. We achieve this by utilizing a platform and monitoring by our customer support team.
Mengantar assists users who conduct both cash-on-delivery (COD) and non-COD sales. While we do not provide couriers directly, we collaborate with expedition services.
To utilize the Mengantar platform, users need to register on the platform and provide the required information. Once registered, users can easily track the package delivery process and communicate with our customer support. Our customer support team communicates with users/sellers, the expedition service (package sender), and buyers throughout the package delivery process until the package reaches its destination.
**To learn more about Mengantar, please visit**:
**LinkedIn**: Mengantar
Our Team
Currently, the Mengantar team consists of 50 to 80 individuals, the first team is the IT development team. They are responsible for assisting in and developing a platform system that is user-friendly and allows for easy tracking of shipment status until it reaches its destination. The second team is the customer support team. They are responsible for assisting and monitoring the entire delivery progress. We strongly believe that prompt response and providing appropriate solutions are crucial factors in ensuring optimal delivery. Our team is focused on performance improvement as the primary priority to continually deliver better solutions.
**Responsibilities**:
Coordinate internal resources and third parties/vendors for the flawless execution of projects
Tracking and reporting project progress
Helping to coordinate and manage project tasks and deliverables
Use appropriate verification techniques to manage changes in project scope, schedule and costs
Report and escalate to management as needed
Manage the relationship with the team and all stakeholders
Establish and maintain relationships with third parties/vendors
Create and maintain comprehensive project documentation
Analyzing data as required
Performing other duties assigned by the Project Manager in an orderly and efficient manner
**Requirements**:
**Must have**:
Minimum 3 years of experience
Have technical experience/ support in Software Development from end to end
Have experience software development on multiple platforms, especially Web and Mobile
Have system/ business analysis skills
Experienced in working on Project Software Development from scratch
Familiar with the latest technologies
**Familiar with several project management, such as**: Scrum, Agile, Waterfall, etc
Excellent communication and collaboration skills
Able to work with multiple teams
Open minded and wise in making decisions
Minimum have writing ability in English
**Nice to have**:
Experience in startup IT is a plus