**Position Title**:
- Assistant Station Head CGK
**Reports To**:
- Station Head CGK
**Role Purpose**:
Responsible and accountable to plan and monitor the overall ground operations at the respective station to ensure Malaysia Aviation Group (MAG) flight operations in a safe, secure and in full compliance with all regulatory requirements, company policies, and SOPs. Assistant Station Head is responsible to ensure consistent service delivery in accordance with the company's set service standards and meet or exceed the company's KPIs related to On-Time Performance (OTP), Mishandle Baggage (MHB), Document Violation, Customer Satisfaction Index (CSI) and financial targets.
**Key Accountability**:
- Manage the ancillary collections (Excess baggage, Last Minutes Upgrade) with Ground Handing Agent (GHA) and perform mishandled baggage incidental payment.
- Ensure that handling services provided to Malaysia Airlines flights by GHA are performed in accordance with the appropriate and agreed Service Level Agreement (SLA) and handling agreements and charges match services provided.
- Monitor safety and security issues within area of responsibility ensuring staff and third-party Ground Support Providers (GSP) are complying to the safety requirements and organizational procedures, accurate reporting and recording of information.
- Ensure station within region control is in conformity to Malaysia Civil Aviation Regulations (CAR 2016), Civil Aviation Directives (CAD 6004) issued by Civil Aviation Authority of Malaysia (CAAM) and Local Authorities regulations pertaining to occupational health, operational safety, and environment laws applicable to Malaysia Airlines (MAB) and the service provider and Compliance to Station Regulatory Audit Process.
- Liaise with various departments at respective station to ensure smooth handling of Malaysia Airlines passengers and aircraft. Manage complaints and claims at station.
- Able to be transferred or seconded if needed to a subsidiary, affiliate, related or an associate company of the Company within the Malaysia Aviation Group, whether it is currently incorporated or to be incorporated at a future date. During transfer, the terms and conditions of service of the subsidiary, affiliate, related or associate company shall apply, unless otherwise stated. In the event of a secondment, the terms and conditions of service of the Company shall apply, unless otherwise informed.
**Qualifications**:
- Diploma in any field minimum of 3 years of working experience.
- SPM/SPMV in any field minimum of 5 years of working experience.
**Skill & Knowledge**:
- Extensive knowledge of Airport Services functions and key activities including technical and operational related matters.
- Ability to analyze and interpret codes and information and use information to maximize when planning, organizing, and supervising the work of others and setting priorities
- Ability to work with the team, senior management and stakeholders as required and making effective decisions in the absent of leaders to maintain operational standard, commercial performance and customer satisfactions.
- Able to manage and monitor performance against standards and, investigating and addressing poor performance, anticipating future trends and adapting products and procedures to ensure consistent overall performance.