**Location**:Head Quarter - Jakarta**Level**:Managerial**Employment Status**:Permanent**Field of Work**:Marketing, Project Management**Posted Date**:20 June 2023**Job Summary**:- Qualitative Research Expert, who Lead the execution of research / assessment activity related to Customer Product Insight more into exploratory research (via FGD, IDI, etc.). And also expert in quantitative research that can do study via multi-channel i.e. SMS Broadcsat, Telesurvey.- Coordinate with other stakeholder (Product, Digital, Brand, CVM) in order to give insight and recommendation from Customer Point of View.- Lead the execution of Use Cases using new Survey Platform capability.1. Conducting research / assessment activity related to Customer and Product Insight:- Identify Business Questions which need to be answered through Consumer Research and provide recommendation from Customer Point of View- Deliver insight to Business Partner in creating Business decision related to Product and Brand Investment- Customer Feedback monitoring on new product launches, tracking study (BHT, Brand Preference, etc)- Issue based analytics & recommendation based on Root Cause Identification from specific business problem- Explore and test product ideas for future product roadmap- Convince the result of ideas testing to business colleague- Prepare and execute for all Purchase funnel study (Awareness, Purchase Intention in all Product Family)- Design questionnaire for research study using Telesurvey and SMSBC.- Design DG for FGD and IDI. Doing moderation and share the outcome to Business User2. Lead the Idea Generation Process which related to Customer & Product Insight3. Team collaboration**Job Requirements**:**Qualification**:- Bachelor's Degree in Engineering/Statistic/Science who are familiar with Research and Statistical Process- Expert in Qualitative Method in Research- Min 3 years experience as moderator in FGD/IDI- Have high energy to learn new methods in working- Have good interpersonal Skills (include Negotiation, Presentation, Consultancy)- Expert in Quantitative is a plus point**Experience**:- Min 5 years in Consumer Research- Would be beneficial to have experience in Customer Research in Telco/Technology**Skills**:- Customer and Market Focus- Effective Collaboration- Insight into Action- Business Presentation & Charting- People Development
